Frequently Asked Questions
Where do you deliver?
We deliver to most countries in America and Europe.
Delivery is usually offered when you order 2 products and more. Underneath, the delivery rate is fixed at $5.99
This offer may vary according to promotions.
When will I receive my order?
Each FroKases product is made to order.
We have chosen this method of production because is the best way to ensure high quality for each product that we produced and less waste.
So, after you place your order, please allow 2-7 days for our team to work on it, and then 10-15 days to receive it after shipment.
How to track my order?
Our beautiful designs cross land and sea to get to you!
To track your order, nothing could be easier: you will receive a shipping notice email including a tracking number when your order is shipped.
If you have any issue, please contact us at firstname.lastname@example.org
I got the wrong address, the wrong model...?
We understand perfectly!
We invite you to contact us as soon as possible (within 48H maximum) using the online contact form or at hello@frokases so that we can correct the situation as much as possible.
Your order has already been shipped? No worries!
You will be able to make a return receipt so that our teams can proceed to an exchange.
How to return a product?
You can return your purchases within 20 days after the date of purchase, for the reason of your choice.
The return costs are at the customer's charge. The customer can request a refund or an exchange. For more information, contact our team of notables at hello@frokases
The product(s) ordered must imperatively be returned in their original condition and packaging complete, labeled, ready for resale, new, unused, unstained, odorless, dust, animal hair.
In the absence of respect by the Customer of the present conditions, in particular of the conditions of return, FroKases reserves the right not to proceed to the refund or the exchange of the products concerned.
Please send your return to the address indicated on your parcel.
Missing or damaged product?
We are sincerely sorry for the situation.
We invite you to contact us via the online form or at email@example.com, so that our customer service can quickly find a suitable solution.
Please include your order number, as well as a photo of the product causing the problem.
Do you offer any warranty?
Yes! All of our FroKases come with a 6 months warranty. If your kase breaks or experiences unusual color fading, please get in touch with us. Note that normal wear and tear are not covered by our product warranty.
Where are you located?
FroKases is proud to be a small business located in Canada, with manufacturors in Canada and United States. By shopping with us, you are supporting an independently Small, Women, Black owned company. Why is that important to you? Because we are a small, independently black-owned company, we strive to offer the best products and customer service. You will never get lost in the shuffle with us; unlike huge corporations and chains, we care about our customers.